How can we help?

Contact

Email: support@nadiai.ai
Phone: +510-683-0690
Mail: NadiAI, Inc., 6701 Koll Center Parkway, Suite 250, Pleasanton, CA 94566

Please include the app you are using (NadiAI Steno for iPhone, NadiAI for Mac or Windows, or the web console), its version, and what you were doing when the problem happened.

NadiAI Steno for iPhone

Getting access

NadiAI accounts are created by your workspace administrator. If you can't sign in, ask your administrator to invite you, or email us. You can sign in with your email and password, a sign-in link, Google, or Sign in with Apple — Apple sign-in works when your Apple ID shares the email address you were invited with.

Setting up the dictation keyboard

1. Open Settings › General › Keyboard › Keyboards › Add New Keyboard and choose NadiAI Steno.
2. Tap NadiAI Steno in the keyboard list and turn on Allow Full Access. The keyboard uses it only to hand your dictation to the NadiAI Steno app, which records and transcribes it.
3. In NadiAI Steno, tap Activate keyboard dictation. Then, in any app, switch to the NadiAI Steno keyboard with the globe key and tap the microphone.

Turning dictation off

While dictation is on, iOS shows the orange microphone indicator and a Live Activity. Tap Turn off dictation in the app, or the power button on the Live Activity. Dictation also turns itself off after a while without use.

Your recordings and AI processing

Your recordings and notes are sent to our AI providers, including OpenAI, to transcribe and organize them. The app asks for your agreement before anything is sent. Read the details in our Privacy Policy.

Your account and data

To delete your account or request a copy of your data, email support@nadiai.ai from the address on your account, or ask your workspace administrator. We confirm by email when it is done.

Legal

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